Patient Prism was built for dentistry. We were built to be configured.
This is the closest comparison on the site, and the one where the answer most often isn't us. Patient Prism is purpose-built for dental front desks, with a dental view of what a new-patient call should sound like. If you are a dental practice and only a dental practice, that head start is worth taking seriously.
Built for any team that sells on the phone
- Healthcare
- Real estate
- Insurance
- Financial services
- Education
- Contact centres
Dental practices and dental groups. The product knows what a new-patient call is supposed to contain, and arrives with a dental view of missed opportunities, call-back priorities, and front-desk training already built in.
CallixClinics and phone-led floors generally, dental among them, where you would rather define what a good call is than inherit a definition. Same engine behind a dental front desk, a physio group, a med spa, a veterinary practice, or a brokerage.
Sampled coaching versus every call scored.
Review products built around human coaching are limited by how many calls a coach can get through. Automated scoring covers the whole week at the same rate, and the human attention goes to the calls that were flagged.
The agents and sources that never appear in a sample are exactly the ones nobody is checking.
Patient Prism fits better if this is you.
If what you want is people, not software, buy people.
- You are a single-specialty dental practice and expect to stay one. A dental-specific model out of the box is a real head start, and we will not pretend otherwise.
- You want dental benchmarks and dental front-desk training content bundled with the analysis.
- Nobody on your team wants to configure anything, ever. A product that arrives already opinionated is the better fit.
- Your evaluation is being run by a dental consultant who already works with them.
We'd rather lose the demo than the hour after it.
A dental model of a good new-patient call, ready on day one.
CallixA default scoring model you then bend to your practice: faster to fit exactly, slower than something that arrives pre-shaped for dentistry.
The model reflects how dental new-patient calls are understood, which is precisely why it works well for dental practices.
CallixYours to defineYou decide what every call is interrogated for. Your questions become columns across the whole call table, with your own criteria and weighting, on a dashboard you arrange. Sector rubric packs on Growth and Scale; a rubric and fields built around your own process on Custom.
A dental taxonomy is exactly right for dental, and has to stretch for anything that is not.
CallixOne workspace covering dental, aesthetics, physio, veterinary, or admissions, each with its own criteria and columns rather than a shared dental frame.
Focused on dentistry, which is the source of its depth.
CallixThe same engine already runs for brokerages, insurers, lenders, and contact centres, in 50+ languages, and can be deployed on your own infrastructure on the Custom plan.
Reviewed August 2026. We describe what each product is built for rather than publishing a feature table, because those are wrong within weeks and the ✗ column is always the part that's wrong. Check current specifics on each vendor's own site.
A dental scorecard is useful. One you can rewrite is better.
Patient Prism knows what a new-patient dental call should sound like, and that is genuinely valuable if that is your call. Callix takes the same rigour and lets you point it at whatever your practice, clinic, or client actually sells.
The model is yours to define
Implants, orthodontics, aesthetics, veterinary, physiotherapy, or a mixed group with different scripts per site: you write the criteria and the weighting. Nothing about the scoring assumes a general dentistry new-patient call unless you say it should.
Every call, not just new-patient calls
Recalls, rescheduling, complaints, treatment plan follow-ups, insurance questions. All of it transcribed and scored minute by minute, because a cancelled £4,000 treatment plan costs the same as a new patient you never booked.
Any question becomes a column
Ask whether finance was mentioned, whether the caller was quoted a price, whether a specific practitioner was requested, and it appears as a column across the whole call table to sort, filter, and export by. Add a new one the week you launch a new treatment.
Coaching after every call
Each call comes back with the missed opportunity named and the fix written out, so treatment coordinators improve from their own calls rather than from a training day twice a year. Full-call coverage means QA stops being a sample.
Sized for one practice or forty
Single-site owners, growing groups, and the dental marketing agencies serving them all pay per hour analysed, with unlimited users on Scale. No seat minimum, no annual-only lock-in, and a quiet month bills like a quiet month.
Bring a recording you already have. We'll score it live.
The coach sees the calls that were flagged.
Scoring runs on everything, then a human spends their hour on the twelve calls that actually went wrong. That ordering is the difference, and it is why the two approaches combine well.
Adam Rossi stands out as the top performer, converting a warm lead with a perfect 10 coordinator score and no objections, while Karim Aziz also excelled by handling four warm leads. The biggest gap is Javier Morales, who had a high lead quality score of 7 but received only a 5 from Nadia Toure. Cost and pricing concerns dominate as the most common objection theme, highlighting a need for clearer upfront pricing communication.
Built for the teams the enterprise tools price out.
SMBs
Five to fifty people, revenue arriving over the phone, and nobody with a spare afternoon to review calls by hand.
Agencies
Prove the leads you sent were real, and show a client exactly where their front desk lost the ones that weren't.
In-house marketing
You already know which campaigns ring the phone. This is the half of the funnel that starts after someone picks up.
Business owners
One login, plain-language scores, and the calls worth listening to picked out for you. No analyst in the middle.
Ask both providers. Including us.
- 1Are we one specialty now, and will we still be in three years? That answer decides most of this.
- 2Can we define what gets extracted from a call ourselves, add columns, and change them as priorities move, or do we take the model as shipped?
- 3How much of the value depends on the vendor's benchmarks versus our own definition of a good call?
- 4How is patient health information handled: data processing agreement, sub-processors, retention, deletion, and whether recordings train any model.
- 5Who on our team acts on the flagged calls each week, and do they have the hour it takes?
Questions we get asked.
Quite possibly, and we would rather say so than win a demo we are wrong for. If you are single-specialty dental, expect to stay that way, and want dental benchmarks and front-desk training bundled in, a purpose-built dental product is a reasonable choice. Callix makes more sense when you want to define the criteria yourself, or when the group covers more than dentistry.
That is the case where a dental-specific model starts to strain, because the other sites get judged through a dental frame or get left out. Callix runs each site against its own criteria and columns in one workspace, so a med spa and a dental practice can be scored on entirely different definitions of a good call.
Not as an out-of-the-box industry benchmark set, and you should discount any vendor benchmark you cannot see the methodology for. What Callix gives you instead is your own baseline: score your existing recordings, and the comparison is your practice last quarter against your practice now, which is the number that actually decides anything.
Put your sales floor
on autopilot.
See what Callix hears in your very next call. Book a demo.