Priced by the hour
you actually analyze.

Start from how many people you have selling. Roughly 10 to 25 sales agents is Starter, 30 to 65 is Growth, 70 to 150 is Scale, and anything above that we scope as Custom. Those bands describe team size; what you actually pay for is the hours you analyze, so a floor that is on the phone all day will use more of its included block than a team that sells mostly by email.

What they can see. A manager seat sees every agent's calls, the team comparisons, and the revenue reports: Starter includes 1, Growth includes 3, and Scale and Custom have no limit. An agent seat sees that person's own calls and their own coaching, which is all they need and all most reps want. Starter includes 10 agent seats and Growth 50.

Only past the included block, and only for agents. Extra agent seats are $10/mo on Starter and $5/mo on Growth; Scale and Custom have no seat limit at all. We keep agent seats cheap on purpose: if adding a rep to the tool costs real money, the reps who most need coaching are the ones who quietly never get a login, and then the coaching data only covers your best people.

Nothing stops working. At 80% of your included hours we send one message with the projected overage and a one-click upgrade that always costs less than the overage would. Past that it bills automatically at your plan's rate, $1.40/hr on Starter, $1.15/hr on Growth, $0.99/hr on Scale, as a line item at the end of the cycle. We never pause analysis, because a half-uploaded month makes every report on the account weaker.

It depends on how much of the day your agents spend on the phone, which varies far more between teams than headcount does. The arithmetic is simple: a 6-minute call is 0.1 hours, so a thousand calls a month is about 100 analyzed hours. Rather than guess, book a demo and let us run your free first ten calls — they give you your own average call length, which is the only number you need to multiply.

Yes. Upgrades take effect immediately and unused hours carry over for the rest of that billing cycle. Downgrades take effect on your next renewal. The overage rates are set so that growing into the next plan is always cheaper than staying put and paying overage, so you are never penalised for expanding.

If your first 30 days don't surface at least $25,000 of revenue your team gave away, that month is free. We can offer it because Callix measures the gap between what a lead was worth at its best moment and where the call actually ended, so the figure is computed from your own recordings rather than asserted in a sales deck.

No. Every new account gets double its included hours in the first month, automatically, so you can analyze the calls you already have. Most teams arrive at day two with their reps already ranked and their most expensive recurring objection already named.

Callix analyzes calls in any spoken language on every plan, including mixed-language calls, and normalises the results into one dashboard. That is never metered. Separately, the interface itself is English on Starter and Growth, and every available language on Scale and Custom.

A ready-made set of scoring criteria tuned to how a particular industry sells, so the analysis judges a mortgage call by mortgage standards rather than generic ones. Starter uses our standard rubric; Growth and Scale include the sector packs; Custom means we build the rubric around your own process and definitions.

There's no self-signup and no 14-day clock. It starts with a short demo call; after it we analyze your first 10 calls free, with no card, and you get the full analysis and a shareable report with a figure on it. We would rather you saw a real number from your own calls than watched a timer run down.

On the Custom plan, Callix runs inside your own environment or private cloud and nothing leaves it. We scope the deployment, security review, and integration work with your team before implementation starts; most rollouts take 6–12 weeks end to end and start from $3,000/mo.

None on Starter or Growth: the listed price is the price, and getting your account configured costs nothing. Scale carries a one-off $1,000 setup fee, which covers rolling several teams onto one roll-up, single sign-on and your reporting schedule over 2–3 weeks. Custom engagements include an implementation scope agreed during the contract, since the work varies with infrastructure and integration complexity.

Training is included on every plan and never billed separately. Starter includes a group session covering the dashboard, the two scores, and how to read a call. Growth adds live sessions run for your own team on your own calls, which is far more useful than a generic walkthrough. Scale includes an ongoing programme so new joiners are trained without you asking, and Custom is tailored per team alongside the rollout. We would rather spend an hour making sure your managers can read a score than have the account quietly go unused.