One platform.
Every call, understood.
Callix listens to every call your team takes, scores it the moment it ends, and hands your managers exactly what they need to coach, without adding a single manual step.
Built for any team that sells on the phone
- Healthcare
- Real estate
- Insurance
- Financial services
- Education
- Contact centres
This is the home page of your dashboard.
One screen for the whole floor: what was said this week, which calls to review, and how much pipeline is actually on the table. Everything on it is a door, and behind each one is the detail.
- Executive summary
A written read of the week's calls: who performed, where deals leaked, which leads to chase first.
- Per call
Open any call for the full transcript, scored section by section, with red flags and missed openings marked.
- Per sales agent
Every rep gets their own page: score trend, objections they lose to, and the calls worth reviewing with them.
- Per lead
Lead score, stated price, language, and status, filterable across the whole pipeline.
Behind every number
on the dashboard.
A call, a rep, a campaign. These are the screens your managers live in once they know which thread to pull.
The transcript, scored and explained.
Every call opens as the full transcript beside the AI analysis: lead quality, sales agent score, sentiment, revenue potential, and whether budget came up at all. Calls in another language are translated next to the original.
- Objections quoted in the lead's own words, not summarised away
- Red flags and missed opportunities marked line by line
- Talk ratio, questions asked, and qualifying signals counted for you
Every rep gets a page a manager can coach from.
Average score, compliance, and issue counts across the window you pick, broken down by rubric dimension so you can see whether it's discovery, objection handling, or next-step clarity that keeps costing them.
- Score trend across their last calls, each point opening the call
- Issues ranked by rubric dimension, worst first
- Every issue paired with what they said and how to fix it
Which campaign sends leads that actually close.
Lead quality is what marketing bought. Close likelihood is where the calls ended. The gap between them tells you whether a weak channel is a campaign problem or a floor problem, and Callix gives each one a verdict.
- Scale, Cut, Sales problem, or Rescued by sales, per campaign
- Verdicts cut against your own medians, not a generic benchmark
- Attribution coverage stated up front, so you know what the table covers
Four steps.
Then it runs without you.
Connect Callix
Point Callix at wherever your call recordings already land, connect your CRM, invite your team. One setup, a few hours, no new hardware.
Live in a few hoursKeep calling
Same phones, same process. Nobody uploads a recording, tags a call, or fills in a form. Your reps call, and the rest is Callix's job.
Zero extra workCallix does its magic
Advanced models, trained with sales experts, go through every call: scoring, objections, what was missed, coaching notes, reports, and the next action to take.
Every call, not a sampleThe dashboard
Managers see the whole team on one screen. Reps see their own calls, their own coaching, and how this week compares with the last.
Managers and repsEverything a call needs,
nothing you have to build.
Live transcription
Every call is transcribed word-for-word as it happens, no recordings to dig through after the fact.
Automatic scoring
Intent, fit, budget signal, and objection handling are scored the moment a call ends, against criteria you control.
Real-time coaching
Managers get flagged the moment a call needs attention, not at the end of a weekly review.
Objection & keyword detection
Pricing pushback, competitor mentions, compliance risk: Callix tags the moment it happens in the transcript.
CRM auto-sync
Transcript, score, and next steps write back to Salesforce, HubSpot, and the rest of your stack automatically.
Multi-language
Transcription and scoring tuned to the languages your team actually calls in, on every plan and never metered by tier.
Your questions.
Asked on every call.
Callix doesn’t hand you someone else’s metrics. You decide what to track, how reps are scored, and what a good lead is worth, and every call gets read against exactly that.
Ask anything of every call. Get a straight yes or no.
Tell Callix what matters to you in plain language: "did they mention a competitor?", "was budget discussed?", "did we promise a discount?", and every call gets answered against it, with the timestamp to prove it. No keyword lists, no tagging by hand.
Your questions become columns across every call.
The same answers show up two ways: inside each call next to the moment it happened, and as your own columns in the call table. Filter, sort, and export by them: "show me every call where budget came up but nothing was booked" is one click, not a listening session.
| Call | Competitor | Budget | Booked | Complaint | Score |
|---|---|---|---|---|---|
| Jaime Ruiz | 94 | ||||
| Rae Park | 61 | ||||
| Ben Cho | 88 | ||||
| Tara Lin | 54 | ||||
| M. Okafor | - | 72 |
Score the rep and the lead, by your own rules.
Set the criteria your team is judged on and the weight each one carries. Then score the other side too: how valuable each lead was. One view tells you how your reps are performing, the other tells you which campaigns are actually sending them people worth calling.
Add, remove, or reweight any line, and the whole team rescores instantly.
Same calls, other direction: which campaigns send leads worth the dial.
Recording a call is storage.
Understanding it is revenue.
Nearly every team we meet already records calls. The recordings aren't the problem; the fact that no human will ever listen to them is.
| What you care about | Manual QA Spot-checking by hand | Call recording Audio, stored and forgotten | Callix Call intelligence |
|---|---|---|---|
| Calls reviewed | A handful per rep, per month | All recorded, almost none listened to | Every call, scored automatically |
| Time to feedback | Next week's one-to-one | Whenever someone opens the file | Under a minute after hang-up |
| What you can search | Nothing: it's in someone's notes | Filenames, dates, and durations | Every word, objection, and outcome |
| Consistency of judgement | Varies by reviewer and by mood | Not applicable | One scorecard, applied identically |
| CRM record | Typed up if there's time | A link to an audio file | Summary, score, and next step, written back |
| Cost of scaling the floor | Another QA hire per ~40 reps | More storage, same blind spot | Coverage stays at 100% |
Works with the tools
your team already runs on.
Connect your CRM and phone system once, Callix writes back automatically from then on. Don't see yours? We add new integrations regularly.
CRM
CRM
CRM
Telephony
Telephony
Telephony
Telephony
SchedulingRecording a call
is a privacy decision.
Call intelligence only reaches a sales or support floor if it survives the compliance conversation first. Callix is built so the answer to "where does the audio go?" is one your legal team can sign off on.
Deploying somewhere with strict residency or on-prem requirements? That's a supported configuration, not an exception: bring it up on the demo and we'll walk through the architecture.
Automatic PII & PHI redaction
Card numbers, national IDs, and clinical identifiers are masked in transcripts before anyone on your team, or ours, can read them.
Consent capture on record
Recording disclosures and patient consent statements are detected in the transcript and stamped against the call, so proof lives where the call does.
Your region, or your building
Choose the data region your calls are processed and stored in, or run Callix fully on-premise, where no audio ever leaves your network.
Role-based access
Reception sees their own calls. Managers see their site. Ownership sees everything. Access is scoped by role, location, and team.
Retention you control
Set how long audio and transcripts are kept, per data type, with automatic deletion when the window closes and an audit trail of every export.
Encrypted end to end
Audio and transcripts are encrypted in transit and at rest, with tenant isolation so one customer's calls are never processed alongside another's.
Questions we get asked.
Callix is built on Transgate's speech engine, which reaches 98% accuracy across 50+ languages on clean audio. Real-world accuracy depends on line quality, accents, and background noise, which is why we recommend judging any vendor on keyword recall for your own vocabulary rather than a headline word-error-rate figure.
Under 60 seconds for a typical call. Transcription runs live during the call, so scoring, objection detection, and the CRM write-back happen as soon as the call disconnects rather than in an overnight batch.
Starter ships with our standard rubric: intent, fit, budget signal, objection handling. Growth and Scale add sector rubric packs, so calls are judged by the standards of your industry rather than generic ones. On Custom we build the criteria, the weighting, and the fields around your own process and definitions.
Yes. PII redaction removes sensitive details from transcripts, and audio and transcripts are encrypted in transit and at rest with tenant isolation, so one customer's calls are never processed alongside another's.
Yes, on the Custom plan. It runs entirely inside your infrastructure or private cloud, with nothing leaving your environment. We scope the deployment, security review, and integration work with your team first; most on-prem rollouts take 6–12 weeks end to end.
Transcription and call scoring cover 50+ languages on every plan, including mixed-language calls, and that is never metered by tier. The only per-plan limit (Starter and Growth: English, Scale and Custom: all of them) is on the platform interface language, not the calls we analyze.
Put your sales floor
on autopilot.
See what Callix hears in your very next call. Book a demo.