Whoever answers
is your sales team.
Front desk, reception, agents, admissions, brokers: Callix listens to every call they take, scores the ones that mattered, and tells them exactly which enquiries to call back today. Same engine in a clinic, a brokerage, or a 180-seat contact centre.
Built for any team that sells on the phone
- Healthcare
- Real estate
- Insurance
- Financial services
- Education
- Contact centres
Same engine.
Different playbook.
Callix isn't tuned to one industry's vocabulary: it's tuned to yours. The scoring criteria, the objections it watches for, and the outcome it calls a win are all defined by you. Which is why the same platform runs a dental group's front desk, a brokerage's inbound floor, and a 180-seat contact centre without changing anything but the playbook.
Clinics & healthcare
Dental, aesthetic, fertility, physio, and multi-site medical groups where the front desk is the sales team.
Treatment interest, price objections, insurance questions, unbooked enquiries, consent statements.
New-patient booking rate
Real estate & property
Brokerages, developers, and property managers running high-volume inbound enquiries against limited inventory.
Budget signal, timeline, financing readiness, viewing commitments, listing mentions.
Enquiry-to-viewing rate
Insurance
Agencies and brokers where the same disclosures must be said on every single call, without exception.
Script adherence, mandatory disclosures, coverage objections, quote-to-bind blockers.
Compliance & bind rate
Financial services
Lending, wealth, and advisory teams that need the record of what was actually promised on a call.
Suitability language, risk disclosures, rate and fee discussion, escalation triggers.
Audit-ready call coverage
Education & admissions
Programmes and institutions converting enquiry volume into enrolled students on a hard deadline.
Programme fit, funding questions, application-stage blockers, follow-up commitments.
Enquiry-to-enrolment rate
Contact centres & BPO
High-headcount floors where manual QA can only ever reach a rounding error of total call volume.
QA scorecard criteria, sentiment shifts, escalation risk, resolution and save attempts.
QA coverage & handle time
Your busiest revenue channel
is the one nobody reviews.
On a phone-led floor, the line still decides the month. Every new enquiry, reschedule, quote question, and price objection arrives as a voice call, and then disappears the moment it ends. That's true whether you book patients, viewings, policies, or enrolments.
The enquiry that called once
A new enquiry hits a busy line, rings out, and never calls back. Nobody on your team knows it happened: it isn't in the CRM, it isn't in a report, it's just gone. The same hole sits under a clinic's front desk and a brokerage's inbound queue.
The booking that never arrived
The appointment, the viewing, the callback: held on the calendar, empty on the day. The signal was in the call: hesitation on price, an unconfirmed date, a question nobody answered. And it went unheard.
The 2% you actually review
A manager or QA analyst can listen to a handful of calls a week. The other several hundred set your conversion rate, your compliance record, and your revenue with no one watching.
The notes that never got written
Whoever answered ends the call and moves straight to the next one. Consent, disclosures, callback promises, and buying signals live in someone's memory instead of your system of record.
One inbound call,
followed all the way through.
Callix sits behind your existing phone system. Nothing changes for the caller, and nothing changes for the person answering; the moment the call ends, everything below happens on its own, whether that call is about a treatment, a three-bedroom listing, or a renewal. Live, in-call processing is a custom deployment, talk to sales if that's what you need.
- 01Enquiry
A new prospect calls in
Someone found you and picked up the phone. This is the single most expensive call in your funnel: you already paid for the ad, the listing, or the referral that produced it.
- Transcribes the call after it ends, in the language the caller actually speaks
- Detects the treatment, property, policy, or programme being asked about
- Scores intent, urgency, and price sensitivity within minutes of hang-up
You know which enquiries were real, not just how many rang.
- 02Booking
Whoever answered tries to convert it
The gap between a good floor and a great one is what happens in these ninety seconds: whether a next step was actually offered, and whether the caller was given a reason to say yes.
- Checks whether an appointment, viewing, or callback was offered and confirmed
- Flags calls that ended without a booking or a scheduled follow-up
- Tags objections as they happen: cost, cover, availability, hesitation
Every unconverted enquiry becomes a task instead of a memory.
- 03Recovery
The ones that didn't book
Most teams never work this list, because the list doesn't exist. Callix builds it automatically from calls that showed real intent but ended without a next step.
- Assembles a daily callback queue ranked by intent score
- Surfaces the exact objection to answer, quoted from the transcript
- Alerts a manager on missed, abandoned, and after-hours calls
A recoverable pipeline you previously wrote off as noise.
- 04Coaching
Your team gets better
Front-line staff are usually trained once and reviewed rarely. Callix scores every call against the standard you define, so coaching is based on the whole picture rather than one bad Tuesday.
- Scores greeting, discovery, offer, objection handling, and close
- Compares performance across staff, shifts, sites, and product lines
- Ships each person a short weekly review with the clips that prove it
Coaching that takes minutes instead of an afternoon of listening.
- 05Record
It writes itself down
Nothing about this works if it creates more admin. The transcript, the score, the objection, and the next step land in the systems your team already opens every morning.
- Syncs summary, score, and next action to your CRM or practice system
- Logs consent statements, disclosures, and callback promises to the record
- Keeps a searchable archive of every call, by service, staff, and outcome
Zero extra clicks for the person answering the phone.
Four people open Callix.
All four open it for a different reason.
"Am I losing customers before they ever convert?"
You finally see the top of the funnel in the same detail you already see revenue: how many enquiries came in, how many were converted, and what the ones you lost were asking for.
- Booked-rate by service and location
- Missed & abandoned call exposure
- Revenue at risk from unworked enquiries
"Which calls do I need to listen to today?"
Instead of sampling calls at random, you open a queue that is already sorted: the calls that went wrong, the ones that nearly converted, and the ones a customer is still waiting on.
- A ranked daily callback queue
- Flags on unresolved and escalated calls
- Side-by-side staff scorecards
"How do I coach and audit every call, not just a sample?"
Every call is scored against the same checklist, so coaching stops being opinion and QA stops being spot checks. Reps see what a strong call sounds like, and the quality team gets full-call coverage instead of the handful they had time to review.
- Per-rep weekly scorecards
- Clip library of best-in-class calls
- 100% call coverage for QA, not a sample
"Which campaigns produce real customers?"
Call outcomes get attributed back to source, so spend is judged on booked appointments rather than on rings. The channel with the most calls is rarely the channel with the most customers.
- Enquiry quality by source
- Demand signal from real language
- Cost-per-booking, not cost-per-call
33 cents to review a call.
5 to 10% more of them closed.
Every score is quoted back to the line in the transcript that earned it, on an engine we've measured at 98% accuracy across 50+ languages. A one-to-one stops being one manager's opinion against one rep's memory.
Track every call, coach on what it shows, and close rates move 5 to 10%. Same headcount, same lead flow, same budget: the gain comes from the conversations you were already having.
A 20-minute call costs about 33 cents to transcribe, score, and coach on. Marketing pays more than that for a single click, on leads that never get reviewed once they reach the phone.
Recording a call
is a privacy decision.
Call intelligence only reaches a sales or support floor if it survives the compliance conversation first. Callix is built so the answer to "where does the audio go?" is one your legal team can sign off on.
Deploying somewhere with strict residency or on-prem requirements? That's a supported configuration, not an exception: bring it up on the demo and we'll walk through the architecture.
Automatic PII & PHI redaction
Card numbers, national IDs, and clinical identifiers are masked in transcripts before anyone on your team, or ours, can read them.
Consent capture on record
Recording disclosures and patient consent statements are detected in the transcript and stamped against the call, so proof lives where the call does.
Your region, or your building
Choose the data region your calls are processed and stored in, or run Callix fully on-premise, where no audio ever leaves your network.
Role-based access
Reception sees their own calls. Managers see their site. Ownership sees everything. Access is scoped by role, location, and team.
Retention you control
Set how long audio and transcripts are kept, per data type, with automatic deletion when the window closes and an audit trail of every export.
Encrypted end to end
Audio and transcripts are encrypted in transit and at rest, with tenant isolation so one customer's calls are never processed alongside another's.
Questions we get asked.
It scores every new-patient enquiry, shows which calls ended without an appointment, and builds a daily callback queue of people who showed real intent but never booked, with the objection to answer quoted from the transcript. Reception gets coaching on the calls they actually took, not a generic script.
Yes, and for most teams it is the first number they have ever had. Callix shows whether an enquiry was called back, how long it took, and what was said, which is how brokerages using it have halved time to first call.
Yes. Instead of sampling a few calls a month, Callix checks every call for the full disclosure set automatically and flags misses to the agent's manager the same day. That turns compliance from a periodic audit into a daily signal.
No: it changes what they spend time on. Automated scoring covers every call, so analysts stop grading a small sample and start coaching the calls Callix flags as high-risk. One contact centre in our case studies redirected roughly 500 hours a month this way.
Almost certainly, if your team sells or books over the phone and takes more calls than anyone can review by hand. The scoring criteria are configurable, so the model adapts to your definition of a good call. The demo runs on your own recordings, so you can see it before committing.
Put your sales floor
on autopilot.
See what Callix hears in your very next call. Book a demo.