Terms of
service.

The agreement

These terms govern your use of the Callix website, application, and APIs. By creating an account, signing an order form, or using the service, you agree to them on behalf of yourself and the organisation you represent, and you confirm you have authority to do so.

If your organisation has signed a separate master agreement or order form with us, that document controls wherever it conflicts with these terms.

Accounts and acceptable use

You are responsible for the security of your workspace, for the accuracy of the account information you give us, and for everything done under your users' credentials. Tell us promptly at security@callixhub.com if you suspect unauthorised access.

You agree not to:

• Record any call without the consent required by the laws that apply to that call.
• Upload audio you do not have the right to process, or use Callix to process calls on behalf of a third party without a written arrangement permitting it.
• Use call content to make automated decisions about individuals that produce legal or similarly significant effects, without your own lawful basis and human review.
• Reverse engineer the service, resell it, or use it to build a competing product.
• Probe, scan, or load-test our infrastructure without written permission, or circumvent any rate limit, quota, or access control.
• Use the service to harass, defraud, or unlawfully surveil any person.

Your data stays yours

You retain all rights to the call recordings, transcripts, and records you put into Callix. You grant us a limited licence to host, process, and transmit that content only as needed to provide the service to you, to support you, and to keep the service secure.

We do not use your call content to train foundation models, and our model vendors are contractually barred from doing so. You can export your transcripts and call records at any time while your subscription is active, in a machine-readable format.

Plans, billing, and analyzed hours

Paid plans are billed monthly or annually in advance. Each plan includes a monthly allowance of analyzed hours; usage beyond the allowance is billed at that plan's published overage rate, in arrears, on your next invoice.

• Analyzed hours are measured on call audio actually processed, rounded to the nearest minute per call.
• Unused hours do not roll over between billing periods.
• Nothing stops working when you pass your allowance: calls continue to be analyzed and the overage appears on your invoice.
• We may change published prices with at least 30 days' notice, effective at your next renewal. Annual subscriptions keep their price for the committed term.
• Invoices are due within 30 days. We may suspend a workspace that is more than 30 days overdue after written notice.
• Fees are exclusive of taxes, which you are responsible for except taxes on our income.

Trials and demo accounts

We may offer trial or evaluation access. Trial workspaces are provided as-is, without warranty or uptime commitment, and we may change or end a trial at any time. Any data in a trial workspace is deleted 30 days after the trial ends unless you convert to a paid plan.

Cancellation and termination

You may cancel a monthly subscription at any time, effective at the end of the current billing period. Annual subscriptions run to the end of their committed term. Fees already paid are non-refundable except where required by law or where we have materially breached these terms.

We may suspend or terminate an account that materially breaches these terms, that presents a security risk, or that we are legally required to close. Except in cases of abuse or legal compulsion, we will give you notice and a reasonable chance to fix the problem first.

After termination you have 30 days to export your data, after which the deletion timelines in the Privacy Policy apply.

Availability and support

We aim to keep Callix continuously available and publish live status at status.callix.com. Any binding uptime commitment, service credit, or support response time applies only if it is stated in a service level agreement attached to your order form.

We may perform maintenance that briefly interrupts the service, and will schedule it outside business hours where we reasonably can.

AI output and accuracy

Transcription, scoring, sentiment, and coaching suggestions are produced by automated systems. They are probabilistic, they will sometimes be wrong, and accuracy varies with audio quality, accent, background noise, and vocabulary.

Callix output is decision support, not a system of record for legal, employment, medical, lending, or compliance decisions. You should not take adverse action against an employee or a customer on the basis of a Callix score without a human reviewing the underlying call. Any metric, benchmark, or illustrative result shown on this website describes what other teams have seen and is not a promise of the result you will get.

Our intellectual property

Callix, the Callix marks, the software, models, documentation, and everything on this website other than your content remain ours. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care and in line with the documentation. To the fullest extent permitted by law, everything else is excluded: the service is otherwise provided as-is, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement, and we do not warrant that it will be uninterrupted, error-free, or that any AI output will be accurate.

Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised such damages were possible.

Each party's total aggregate liability arising out of these terms is capped at the fees you paid or owed us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, to either party's indemnity obligations, or to liability that cannot lawfully be limited, including death or personal injury caused by negligence, and fraud.

Indemnities

You will defend and indemnify us against claims arising from your content, from your use of the service in breach of these terms, and in particular from any claim that a call was recorded without the consent required by law.

We will defend and indemnify you against third-party claims that the service, used as permitted, infringes their intellectual property rights.

Governing law and general terms

These terms are governed by the laws of the State of New York, without regard to its conflict of law rules, and both parties submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

If any provision is held unenforceable, the rest survives. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to an affiliate or in connection with a merger or sale of assets.

We may update these terms and will post the revision here with a new date. Where a change is material, we will notify account administrators at least 30 days before it takes effect, and continued use after that date is acceptance.

Questions about these terms: legal@callixhub.com, or Callix, Değirmendere, Yali Mah. Saniye Altuncu Cad. No: 14 Setirali Apt. D: 1, 41950 Kocaeli, Gölcük, Turkey.