FeaturedCall intelligence
What call intelligence actually is, and what it isn't
Recording software stores audio. Call intelligence reads it, scores it, and tells you what to do next. The difference is the entire value.
21 Sept 20268 min readRead
The Callix JournalNotes on the calls
Notes on the calls
nobody listens to.
Field notes on call intelligence, front-desk conversion, and coaching teams that live on the phone, written for the people who actually run the floor.
All writing
OperationsCallix
The call recording compliance checklist to settle first
Ten call recording compliance questions to answer before you switch anything on: the ones that stall deployments in month two if you skip them.
21 Sept 20264 min read
CoachingCallix
How to build a call scorecard your team won't game
Most call scorecard designs measure whether a rep followed a script. The good ones measure whether the customer actually got what they needed.
21 Sept 20264 min read
OperationsCallix
PCI compliance for call recording: what encryption won't fix
PCI compliance for call recording is not the same regime as privacy consent, and encrypting everything does not satisfy it. Here is the gap.
21 Sept 20266 min read
CoachingCallix
Sales call conversion is decided in the conversation
Your CRM records what a deal did, not what was said. That gap is where most of your lost sales call conversion is hiding, and it is measurable.
21 Sept 20265 min read
Common questions
Questions we get asked.
The Callix product and engineering team. These are field notes from building call intelligence and from watching what teams actually find in their calls, not SEO filler commissioned by the yard.
When we have something worth saying, which works out at roughly one piece a month. We would rather publish six things worth reading than sixty that are not.
If you are new to the category, start with what call intelligence actually is. If you already record calls and want a concrete number, the piece on the math of missed clinic calls gives you an estimate you can do on an envelope.
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